VELORA LODGES

GENERAL TERMS AND CONDITIONS OF SALE

Effective March 31, 2026

Article 1 – Purpose and Scope

These General Terms and Conditions of Sale (hereinafter "GTC") govern the contractual relationship between the company KAPIMEX, operating under the brand Velora Lodges (hereinafter "the Seller") and any individual or legal entity (hereinafter "the Customer") wishing to purchase modular lodges offered on the website www.velora-lodges.com.

These GTC apply to any order placed with Velora Lodges, whether via the website, by accepted quote, or by any other means of communication. Any order implies full and complete acceptance of these GTC.

Velora Lodges reserves the right to modify these GTC at any time. The applicable GTC are those in force on the date of the order.

Article 2 – Products

Velora Lodges offers for sale high-end modular lodges intended for campsites, communities, and individuals, including:

• VELORA ESSENTIAL – Compact lodge ideal for campsites and seasonal accommodation (36 m²)
• VELORA CLASSIC – Model with terrace offering comfort and space for families (74 m²)
• VELORA SIGNATURE – High-end lodge with large bay windows and modern design (28 m²)

The essential characteristics of the products are presented on the website or in personalized quotes provided to the Customer. The photographs and visuals presented are non-contractual and may vary slightly from the final product.

Article 3 – Price

Prices displayed on the website or in quotes are indicated in euros (€) excluding taxes (HT) and including all taxes (TTC). The applicable VAT is that in force on the day of the order.

Prices may be modified at any time by Velora Lodges. The applicable price is that in force on the day the order is validated or the quote is accepted.

Any delivery, transport, and installation costs are not included in the displayed price and will be specified in the personalized quote provided to the Customer.

Article 4 – Order and Quote

Any order is preceded by a personalized quote prepared by Velora Lodges and sent to the Customer by electronic or postal mail. The quote is valid for 30 days from its issue date.

The order is deemed firm and final upon receipt by Velora Lodges of:

• The quote signed and dated by the Customer
• The down payment provided for in Article 5

Velora Lodges reserves the right to refuse any order for legitimate reasons, particularly in case of an order anomaly or payment default.

Article 5 – Payment Terms

Unless otherwise stipulated in the quote, payment is made according to the following terms:

• 30% of the total price (including tax) upon order (down payment)
• 40% of the total price (including tax) upon commencement of manufacturing
• 30% of the total price (including tax) upon delivery

Payments are accepted by bank transfer, credit card, or any other method specified in the quote. In case of late payment, late payment penalties equal to 3 times the legal interest rate will be applied, as well as a fixed recovery indemnity of €40.

Multi-installment financing solutions may be offered in partnership with approved financial institutions. The financing conditions are defined by the lending institution and are subject to a separate contract.

Article 6 – Manufacturing and Delivery Times

Manufacturing and delivery times are indicated in the quote and run from the receipt of the down payment and the signed quote. These times are indicative and do not constitute a firm commitment, unless otherwise stipulated in the quote.

Velora Lodges undertakes to inform the Customer of any foreseeable delay as soon as it becomes aware of it. In case of a delay attributable to Velora Lodges exceeding 30 days compared to the agreed deadline, the Customer may request the termination of the contract and the refund of the amounts paid, without additional compensation.

Modular lodges are delivered assembled or in kit form according to agreed terms. On-site installation is carried out within 2 to 3 working days after delivery. The Customer is responsible for preparing the site and obtaining all necessary administrative authorizations (building permit, prior declaration of works, etc.).

Article 7 – Transfer of Ownership and Risks

The transfer of ownership of the lodge to the Customer occurs after full payment of the sale price. Until full payment, Velora Lodges retains ownership of the delivered goods.

The transfer of risks occurs upon delivery of the lodge to the site designated by the Customer. From this date, the Customer is responsible for the custody and preservation of the goods.

Article 8 – Receipt and Verification

Upon delivery, the Customer is required to check the conformity of the delivered lodge with the order. Any reservations must be made in writing (registered letter with acknowledgment of receipt or email) within 48 hours of delivery.

The absence of reservations within this period constitutes definitive acceptance by the Customer of the delivered goods. In case of apparent damage upon delivery, the Customer must make precise and detailed reservations with the carrier.

Article 9 – Guarantees

9.1 Legal Guarantee of Conformity

Velora Lodges is obliged to deliver goods that comply with the contract and is liable for any conformity defects existing at the time of delivery, in accordance with articles L.217-4 and following of the Consumer Code.

9.2 Commercial Warranty

Velora lodges benefit from a 2-year commercial warranty from delivery, covering manufacturing defects and hidden defects, excluding normal wear and tear, damage due to improper use, or defects related to the Customer's installation.

The warranty does not cover damage caused by external events (bad weather, acts of vandalism), insufficient maintenance, or modifications made by the Customer.

Article 10 – Right of Withdrawal

For private Customers who have entered into a distance or off-premises contract, a 14-calendar-day right of withdrawal applies in accordance with articles L.221-18 and following of the Consumer Code.

This period runs from the signing of the quote. Withdrawal must be notified in writing to Velora Lodges before the expiration of the deadline. In the event of a valid withdrawal, Velora Lodges will reimburse all sums paid within 14 days.

This right of withdrawal does not apply to orders from professionals, nor to products manufactured to the Customer's specifications.

Article 11 – Cancellation and Termination

Any cancellation by the Customer after the expiry of the withdrawal period will result in the loss of the down payment, as a lump sum indemnity.

If manufacturing has already begun at the time of cancellation, the Customer will be required to pay, in addition to the down payment, the manufacturing costs already incurred, within the limit of the total agreed price.

In the event of a serious breach by Velora Lodges of its obligations, the Customer may, after a formal notice has remained without effect for 15 days, terminate the contract and obtain reimbursement of the sums paid.

Article 12 – Liability

Velora Lodges' liability can only be engaged for direct damages caused to the Customer resulting from a proven breach of its contractual obligations. In no event shall Velora Lodges be held liable for indirect damages, operating losses, loss of profit, or commercial prejudice.

Velora Lodges is not responsible for delays or non-performance due to an event of force majeure as defined by Article 1218 of the Civil Code, including natural disasters, strikes, pandemics, raw material shortages, or governmental decisions.

The Customer is solely responsible for obtaining the administrative authorizations necessary for the installation of the lodge. Velora Lodges cannot be held responsible in case of refusal of authorization.

Article 13 – Personal Data Protection

Velora Lodges collects and processes Customers' personal data in the context of order management, in accordance with the General Data Protection Regulation (GDPR) No. 2016/679 and the French Data Protection Act (Loi Informatique et Libertés).

The data collected is used for order processing, customer relationship management, and, with the Customer's consent, for commercial prospecting purposes. It is never transferred to third parties without prior consent.

In accordance with current regulations, the Customer has a right to access, rectify, erase, and portability of their data. To exercise these rights, the Customer can contact Velora Lodges at: contact@velora-lodges.com

Article 14 – Intellectual Property

All elements of the velora-lodges.com website (texts, visuals, logos, plans, models) are the exclusive property of Velora Lodges and are protected by intellectual property law. Any reproduction, even partial, is strictly prohibited without prior written authorization.

Article 15 – Applicable Law and Dispute Resolution

These GTC are governed by French law. In the event of a dispute, the Parties undertake to seek an amicable solution before any legal action.

For private Customers, in case of failure of the amicable attempt, the Customer may have free recourse to a consumer mediator in accordance with articles L.611-1 and following of the Consumer Code.

Failing an amicable agreement, any dispute will be submitted to the competent courts within the jurisdiction of Velora Lodges' registered office.

Article 16 – Contact Information